At SHOBHARA, we value your satisfaction and want every purchase to be a delightful experience.
Our family brands — GIFTSIRA, CRAFTSIRA, AWWIRA, and XTEERA — are committed to delivering high-quality, thoughtfully crafted, and premium products.
If, however, you are not completely satisfied with your order, we’re here to help through our fair and transparent return and refund process.

] Eligibility for Returns [

• Products are eligible for return if they are damaged, defective, or incorrectly delivered.

• Returns must be initiated within 24 hours of delivery. and product unpacking video must be need.

• The item must be unused, in its original packaging, and in the same condition as received.

• Certain products such as personalized, custom-made, handmade, or print-on-demand items (e.g., name gifts, printed t-shirts, or crafted pieces) are non-returnable, unless they arrive damaged or with a manufacturing defect.

] How to Initiate a Return [

1. Contact our support team via support@shobhara.com or the respective sub-brand’s contact page.

2. Include your order number, photos & unpacking video of the product, and a short description of the issue.

3. Our support team will verify the claim and provide a return approval and pickup instructions (if applicable).

] Return Shipping [

• For approved return cases, we’ll arrange a reverse pickup or provide the return address.

• In case of international returns, customers may need to ship the item back using a trackable courier service.

• Return shipping costs are covered by SHOBHARA only if the product is faulty or incorrectly delivered.

• For voluntary returns (change of mind, size/color preference, etc.), return shipping is at the customer’s expense.

] Refunds [

• Once we receive and inspect the returned item, you’ll be notified via email about the approval or rejection of your refund.

• Approved refunds are processed within 5–7 business days to your original payment method.

• Depending on your bank or payment provider, it may take additional time for the credit to reflect in your account.

] Replacement Policy [
If you prefer, instead of a refund, we can replace the item with a new one (same product or a similar value alternative).
Replacements are subject to stock availability and verification of your claim.

] Non-Returnable Items [
The following categories are not eligible for return or refund unless received in damaged condition:

• Personalized or custom-made items

• Handmade items made to order

• Intimate apparel or accessories

• Digital gift cards or downloads

• Sale or clearance items

] Damaged or Defective Items [
If you receive a damaged or defective item, please contact us within 24 hours of delivery.
We may request photos or unboxing videos for verification before processing the replacement or refund.

] Cancellation Policy [
Orders can be canceled within 12 hours of placing the order, provided they haven’t been processed or shipped.
Once dispatched, the order cannot be canceled but can be returned after delivery according to the above policy.

] Contact & Support [
For any queries related to returns or refunds, please contact us at:
📧 support@shobhara.com
(Or through the customer support section of Giftsira, Craftsira, Awwira, or Xteera.)

] Policy Updates [
Shobhara reserves the right to update or modify this Returns & Refund Policy at any time.
All changes will be reflected on this page, with the most recent version governing all orders.